Chamilia, Collegiate, NFL, Lamore di Firenze, and Hand Painted beads and jewelry are very special and must be handled properly to keep it looking beautiful and lasting longer. Our warranty will not apply to any product if the following instructions are not followed:
Twelve Month Limited Warranty - twelve months from the date of sale. --- Our warranty applies to defects in materials and workmanship only. Our warranty covers manufacturer defects for up to 12 months from the date of the purchases the product from with proof of purchase date for replacement only. Retired items and Sale Items/Beads are no longer covered under warranty after 30 Days of being retired/Discontinued.
Defects include, but are not limited to, clasp defects, stripped threads and missing gem stones.
* General wear and tear and improper cleaning are not covered by the Warranty Policy.
This includes damage from using liquid silver polish on the product, wearing it in pools or hot tubs and normal fading on oxidized items. Chamilia silver and gold beads are treated to resist tarnishing, but sometimes they require a quick touch-up. To do so, we recommend only using a silver polishing cloth -click here.
Oxidized items are specially treated to give them their dark appearance. When worn, the finish may fade. This is not a defect but a result of normal wear and tear.
Be sure not to use any type of liquid silver polish as it removes the oxidization from the beads and bracelets. We will not exchange or return any product that has been exposed to silver polish.
It is also recommended that you remove your jewelry before coming into contact with water, hot tubs or pools, as exposure to harsh chemicals can alter the appearance of your Chamilia, Collegiate, NFL, Lamore di Firenze, and Hand Painted beads and jewelry. We will not exchange or return any product that has been exposed to harsh chemicals.
Chrysalis has a 6 month replacement warranty on defects only. If merchandise is found to be defective, it will be either repaired or replaced. A manufacturing defect includes and is not limited to soldering abnormalities, faulty plating or missing crystals. Unsymmetrical bangle after wear is not considered a manufactures defect. We will not refund or replace goods damaged by wrongful use or improper handling by a retailer or customer. Replacements will only be made within 6 months of purchase. No merchandise will be replaced or mailed prior to receiving the actual return.
Fresh and Chic has a 45 day replacement warranty on defects only and a a 14 day return for store credit. If merchandise is found to be defective, it will be either repaired, replaced or store credit provided. A manufacturing defect includes and is not limited to soldering abnormalities, faulty plating or missing crystals. We will not replace goods damaged by wrongful use or improper handling by a retailer or customer. Replacements will only be made within 45 days of purchase. No merchandise will be replaced or mailed prior to receiving the actual return.
Do not ship product back to us in a plain envelope. We will not be held responsible and credit will not be given for lost or damaged items as a result of poor packaging.
Once we receive the returned goods, the returned product will be inspected to ensure the items meet the defective goods guidelines.
Please Contact us with any questions at firstname.lastname@example.org